NJ BMW Dealer BMW of Freehold Receives "2009 Center Of Excellence Award"
BMW North America announces BMW of Freehold as one of it's top performing dealerships in the US.
This is exciting news for BMW of Freehold as the award bases its criteria on customer satisfaction, including BMW service, brand representation and operational excellence.
According to Peter Miles, Executive Vice President Operations, BMW North America, "While all BMW car dealerships offer a premium experience to our customers, this year's winners excelled in the way they take care of their customers and represent the BMW Brand."
Contact us now to experience our unique BMW service for your BMW parts, BMW service, new BMW or BMW pre-owned car needs or continue to learn more about BMW of Freehold's prestegious award by reading the full press release.
WOODCLIFF LAKE, N.J.May 1/PRNewswire/ -- BMW of North America today
announced the names of its top performing dealerships in the US. The 31 BMW dealers out of 338 nationwide awarded the "2009 Center of Excellence Award" were selected based on the criteria of customer satisfaction, brand representation, and operational excellence.
Over the last 10 years, the BMW dealer network has invested over $2.1 billion dollars improving its sales facilities and repair workshops, r successful franchises in the US.
"While all BMW dealerships offer a premium experience to our customers, the 31 Centers that have won this year's award excelled in the way they take their customers and represent the BMW brand," said Peter Miles, Executive President Operations, BMW of North America.
Recent independent studies confirm BMW's superior customer service
performance. J.D. Power and Associates' Customer Service Index (CSI) Study
ranked the BMW dealer network among the top three automotive brand f in the US for its superior customer satisfaction and dealer service. And
BusinessWeek identified BMW as one of the top 25 "Customer Service Champs"
among all companies in the US.
"Anyone who is in the market with money to spend should expect to receive an exceptional customer experience," said Alan Harris, Vice President Aftersales, BMW of North America. "BMW's efforts to provide exceptional customer service have become a crucial part of our continued success even in today's challenging economic climate."
BMW Group In America
BMW of North America, LLC has been present in the United States since 1975. Rolls-Royce Motor Cars NA, LLC began distributing vehicles in 2003. The BMW Group in the United States has grown to include marketing, sales, and financial service organizations for the BMW brand of motor vehicles, motorcycles, the MINI brand, and the Rolls-Royce brand of Motor Cars; DesignworksUSA, a strategic design consultancy in California; a technology office in Silicon Valley and various other operations throughout the country.
BMW Manufacturing Co., LLC in South Carolina is part of BMW Group's global manufacturing network and is the exclusive manufacturing plant for all X5 Sports Activity Vehicles and X6 Sports Activity Coupes. The BMW Group sales organization is represented in the U.S. through networks of 338 BMW passenger car centers, 335 BMW Sports Activity Vehicle centers, 142 BMW motorcycle retailers, 83 MINI passenger car dealers, and 30 Rolls-Royce Motor Car dealers. BMW (US) Holding Corp., the BMW Group's sales headquarters for North America, is located in Woodcliff Lake, New Jersey.
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