Welcome to BMW of Freehold
4225 US Highway 9, Freehold, NJ 07728
Sales:888-642-8920
Service: 888-829-8850
Parts:888-282-1822

Frequently Asked Questions

Be a well-informed BMW owner.

The following section offers useful, at-a-glance information on a variety of topics related to purchasing, owning and maintaining a BMW. We encourage you to browse through it, and of course, if you have any questions that are not answered here, please feel free to contact BMW of Freehold or visit this BMW dealer in New Jersey.

Repair & Maintenance
When is my first service due?
Can my BMW be serviced anywhere?
Is an appointment needed for service?
What are your service hours of operation? Do you offer Saturday service and parts hours?
What can I expect when my car is serviced?
Do you provide loaner cars?
What type of fuel is recommended?
What type of oil does my BMW require?
How much air should be in my tires?
Are tires covered under my warranty?

Special Services & Features
What is BMW Assist?
How do I contact BMW Assist?
My car is not equipped with BMW Assist. How do I get roadside assistance?
What is Roadside Assistance?
Can I purchase an extended warranty?
Can I extend my maintenance plan?
Do you offer body repair work?
Do you have a detail service available?
Is my Bluetooth phone compatible with your cars?
What are "run-flat" tires?

Sales, Leasing & Financing
How long does it take to custom-order a BMW from the factory?
Is pickup and drop off service available?
Do you sell cars to people out of state?
Can I lease a Certified Pre-Owned BMW?
Do you offer financing?
Can I trade my car in?
Can I trade in my lease?
Can I add mileage to my current lease?

Miscellaneous
Can I get my golf bags in the trunk?
Can I tow with my BMW X3 or BMW X5?
How can I find out what a light on my dash means?
What is a BMW M Series?

Repair & Maintenance

When is my first service due? 
This New Jersey BMW dealer recommends having your BMW serviced at least once a year. M series cars such as the BMW M3, BMW M5 and BMW M6 require first service at 1,200 miles. All BMWs are equipped with an intelligent on-board monitoring system that calculates service intervals based on your driving habits. Each time you start your BMW, a display on the dashboard will tell you how many miles remain until your next service is due.

Back to Top

Can my BMW be serviced anywhere?
BMW Maintenance/Warranty provisions are limited to BMW-authorized dealers. Having a BMW serviced elsewhere is at the risk and expense of the owner.

Back to Top

Is an appointment needed for service?
An appointment is necessary, except in the case of emergency service. Click here to schedule a service appointment!

Back to Top

What are your service hours of operation? Do you offer Saturday service and parts hours?
BMW of Freehold Service Technicians are available Monday – Saturday, 8:00am - 4:30pm. Our Service Cashier is available until 8:00pm on weekdays, and until 4:30pm on Saturday. We are closed on Sunday.

Back to Top

What can I expect when my car is serviced?
At BMW of Freehold, you can expect your vehicle to be serviced by BMW-certified technicians, performing BMW-specified maintenance and repairs using Original BMW Parts. You can also expect honesty, integrity and the highest ethical standards.

Back to Top

Do you provide loaner cars?
Loaner cars are available by reservation. In most cases, except during peak seasons, we may be able to provide you with a BMW loaner car.

Back to Top

What type of fuel is recommended?
BMW recommends 91 octane fuels for maximum performance and fuel efficiency.

Back to Top

What type of oil does my BMW require?
We recommend BMW High Performance Synthetic Engine oil to avoid engine damage. If you are adding small amounts, you should use synthetic oils with an API, SH specification or higher.

Back to Top

How much air should be in my tires?
While the desired pressure for most models is 32-34 lbs, air pressures vary by tire, model year and seasons. Refer to the Maintenance section of your BMW Owner’s Manual, or contact BMW of Freehold

Back to Top

Are tires covered under my warranty?
Tires are covered from defects by the manufacturer, not by BMW. Tire issues are addressed by BMW of Freehold on a case-by-case basis, but all claims are ultimately at the discretion of the tire manufacturer.

Back to Top

Special Services & Features

What is BMW Assist?
BMW Assist™ instantly connects you with a trained response specialist to help with emergency situations as well as provide everyday assistance. The BMW Assist suite of service includes:

  • Automatic Collision Notification: In the event of an accident, or if an airbag deploys, BMW Assist automatically transmits your vehicle’s location to our response specialists. Even if you cannot respond, they will promptly dispatch any necessary services to your location.
  • Emergency Request: In an emergency, all you need to do it push your BMW’s SOS button to transmit your location and vehicle information. A response specialist will speak with you to determine your needs. You can request police, fire or medical assistance, or get directions to the nearest hospital.
  • Enhanced Roadside Assistance: Need a tow? Out of gas? A touch of the Roadside Assistance or Wrench button connects you with our response center. Your BMW also transmits your location, so we can quickly and accurately send help.
  • Stolen Vehicle Recovery: If your BMW is stolen, call BMW Assist toll free at 1-888-333-6118 immediately after filing a police report. We’ll help the police locate your vehicle. (This feature may even save you money on insurance. Ask your carrier for details.)
  • Remote Door Unlock: This feature allows you to gain access to your BMW if you are ever locked out. Simply call BMW Assist toll free at 1-888-333-6118, provide your name and password, and a response specialist will send a signal to your vehicle to remotely unlock the driver’s door.

Back to Top

How do I contact BMW Assist?
If you have an active account, there are several ways to contact a BMW Assist™ response specialist:

  1. Call 1-888-333-6118,
  2. Locate BMW Assist through the Info settings on your BMW.
  3. Push your BMW’s SOS button.

Back to Top

My car is not equipped with BMW Assist. How do I get roadside assistance?
Call 1-800-332-4269 and a BMW response specialist will assist you.

Back to Top

What is Roadside Assistance?
BMW Roadside Assistance ensures that whatever happens on the road, BMW is here for you. It provides 24/7/365 emergency roadside service, such as towing, fuel delivery and flat tire repair, in all 50 states with no mileage restrictions. New BMW owners receive BMW Roadside Assistance at no cost for the first four years. Owners of Certified Pre-Owned BMWs are covered for the first six years. More about BMW Roadside Assistance >>

Back to Top

Can I purchase an extended warranty?
Yes. Extended warranties are available through our BMW Finance Department, in Sales, or through your New Jersey BMW service advisor.

Back to Top

Can I extend my maintenance plan?
Yes. Extended maintenance plans are available, and can be purchased through our BMW Finance Department, in Sales, or through your BMW of Freehold service advisor.

Back to Top

Do you offer body repair work?
Yes. BMW-certified technicians are available to repair your vehicle’s body using Original BMW Parts. Please ask any of our service advisors or service managers for assistance.

Back to Top

Do you have a detail service available?
Yes. The BMW of Freehold Spa is a great way to give your BMW the special treatment it deserves. Please see a service advisor or service manager for details, or contact us.

Back to Top

Is my Bluetooth phone compatible with your cars?
To enjoy the best performance and access to all functions of your BMW’s hands-free system, BMW Bluetooth compatibility is essential. Fortunately, a wide range of phones are compatible. See current list >>

Back to Top

What are “run-flat” tires?
Run-flat tires, available on many BMW models, are pneumatic vehicle tires designed to resist the effects of deflation when punctured, enabling the vehicle to continue to be driven. The tire is built with stiffer side-walls that can bear the vehicle’s weight even when tire pressure is greatly reduced. Layers of rubber and a heat-resistant cord prevent the side-walls from folding or creasing. The bead around the edge of the tire is also specialized to grip the wheel rim and prevent it from detaching.

Back to Top

Sales, Leasing & Financing

How long does it take to custom-order a BMW from the factory?
Depending on your specifications, your BMW factory order will take between 6 to 8 weeks. Special orders or limited models may take up to 12 weeks or more.
More about The Ordering Process >>

Back to Top

Is pickup and drop off service available?
Yes. This service is available upon request with advance notice.

Back to Top

Do you sell cars to people out of state?
BMW of Freehold frequently sells both new and Certified Pre-Owned BMWs to customers outside New Jersey.

Back to Top

Can I lease a Certified Pre-Owned BMW?
BMW of Freehold offers attractive lease packages for new and Certified Pre-Owned BMWs. You can save thousands by leasing a current model year BMW with low mileage. Our loaner fleet is also available for lease.

Back to Top

Do you offer financing?
Financing is available through award-winning BMW Financial Services as well as other competitive banks. As a “full circle” BMW dealer, BMW of Freehold participates in all special programs available through BMW Financial Services.

Back to Top

Can I trade my car in?
BMW of Freehold takes used cars in on trade, whether BMW or other brands. The process is simple, and we take care to ensure that you receive top dollar for your trade-in. Even if your car has a bank payoff, we can accept it and pay off the balance. Click here for a Trade-in Appraisal

Back to Top

Can I trade in my lease?
Yes. There are a number of perfectly legitimate ways to terminate a lease early. We will examine these and recommend the most advantageous.

Back to Top

Can I add mileage to my current lease?
BMW Financial Services allows lessees to upgrade their lease mileage up to four months prior to the maturity date.

Back to Top

Miscellaneous

Can I get my golf bags in the trunk?
All BMWs can accommodate at least one golf bag. BMW 5 Series and BMW 7 Series vehicles can accommodate up to four!

Back to Top

Can I tow with my BMW X3 or BMW X5?
The maximum towing capacity is 6,000 pounds for a BMW X5 and 3,500 pounds for a BMW X3. A BMW tow hitch is available through our BMW Parts or Service Department.

Back to Top

How can I find out what a light on my dash means?
Refer to your BMW Owner’s Manual under the Controls section. Or, feel free to contact this New Jersey BMW dealer for assistance.

Back to Top

What is a BMW M Series?
At BMW, “M” stands for power. Our M Series vehicles are high-performance versions of standard model BMW 3 Series, BMW 5 Series and BMW 6 Series, as well as Z Series vehicles such as the BMW Z4. The M Series, including BMW M3, BMW M5 and BMW M6, offers upgrades such as more powerful and responsive engines, improved handling and suspension, more aerodynamic bodies and interior/exterior accents with the M/Motorsport nomenclature.

If you need any additional information, please click here to contact us, or call 888-642-8920.